Shipping, Refunds and Returns

PLEASE NOTE. Due to the COVID-19 pandemic, please expect delays on shipping.

All items are sent using a reputable courier service and dispatched within 2-3 business days. Once dispatched, items should normally be received within 7 business days. However, during busy periods please allow for longer. We will email you a tracking number once your package has been dispatched.

Costs:

  • Within the UK, the shipping rates are as follows:
    • UK Shipping Rate 1
      0.0 kg – 0.06 kg
      £4.95
    • UK Shipping Rate 2
      0.061 kg – 0.1 kg
      £6.95
    • UK Shipping Rate 3
      0.101 kg – 0.5 kg
      £7.95
    • UK Shipping Rate 4
      0.501 kg – 1.0 kg
      £9.95
    • UK Shipping Rate 5
      1.001 kg – 6.0 kg
      £11.95
  • Within the EU, the shipping rates are as follows:
    • EU Shipping Rate 1
      0.0 kg – 0.06 kg
      £6.95
    • EU Shipping Rate 2
      0.061 kg – 0.1 kg
      £8.95
    • EU Shipping Rate 3
      0.101 kg – 0.5 kg
      £9.95
    • EU Shipping Rate 4
      0.501 kg – 1.0 kg
      £12.95
    • EU Shipping Rate 5
      1.001 kg – 6.0 kg
      £16.95
  • The rates for shipping to the USA and Canada are as follows:
    • USA Shipping Rate 1
      0.0 kg – 0.06 kg
      £12.00
    • USA Shipping Rate 2
      0.061 kg – 0.1 kg
      £14.00
    • USA Shipping Rate 3
      0.101 kg – 0.5 kg
      £16.00
    • USA Shipping Rate 4
      0.501 kg – 1.0 kg
      £20.00
    • USA Shipping Rate 5
      1.001 kg – 6.0 kg
      £40.00
  • For all other countries, we are happy to provide customised shipping costs on individual or multiple item purchases. We can do this fairly promptly, so please do get in touch via the contact page.
  • Please note that shipping services do not include insurance unless specifically requested and paid for.
  • For countries, Provinces or Crown dependencies not listed below, please enquire via the contact page.

European shipping destinations include:

Andorra, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (mainland), Sweden, Switzerland and Turkey.

Important:

Shipping costs do not include any local customs, duties or import taxes that may be applicable in your country. Invoice amounts may include additional debit/credit card fees for foreign transactions that are charged by your bank. All invoices will be charged in GBP (British pound sterling).

We would advise that you check for any such additional costs before purchase.

Once items have been dispatched, we cannot be held responsible for any loss or damage. In most instances, insurance can be purchased and we are happy to give you a quotation for this if requested.

Returns:

The items sold by Berber Jewellery are vintage or antique and not new (unless otherwise stated).

Items may exhibit patina (a gloss or sheen on the surface resulting from age or polishing), and signs of wear and tear due to previous usage. This might also include wear and loss of enamel on places. This is quite natural for any vintage or antique item. We endeavour to provide good clear photographs of each item and an accurate description to the best of our knowledge. However, please note that colours may not be exact due to the way computer, tablet or smartphone screens vary in the way they display colours. We are always happy to provide more close-up and detailed photographs before purchase if required. Please ask.

If you are not happy with your purchase, you can return the item and request a full refund (excluding shipping costs) up until 7 business days from the day after you receive your goods.

To be eligible for a return, you must inform us by email ( .

Sale items:

Only regular priced items may be refunded. Unfortunately, sale or discounted items cannot be refunded.

Shipping an item back to us:

To return your product, you should mail it to:

Berber Jewellery, Office 16010, Courier Point, 13 Freeland Park, Wareham Road, poole, Dorset, BH16 6FH

(unless directed otherwise).

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If you are shipping an item back to us for refund, you must use a trackable shipping service that requires a signature so we can acknowledge receipt of the goods and issue your refund. There is no guarantee that we will receive your returned item if you do not follow this procedure. Please bear in mind that all shipping costs must be paid by you.